What is ASK?
ASK is a revolutionary communication software product which enables large groups of people to organize themselves. It integrates all forms of communications - like e-mail, SMS, phone and Internet - giving both users and enterprises more control over their communications.ASK is revolutionary because the communication tool has the ability to adapt itself within a dynamic environment. ASK can for example hold track of the number of times a customer has called a help desk and can therefore give this person a certain priority in the queue; subsequently it can automatically connect this person to the right employee for support, based on feedback about previous experiences.
How does it work?ASK matches people based on their profiles and availability. Experience from previous connections is used to arrange a better match. The system estimates the demand and can ensure that enough people are available for a job or activity. Additionally, ASK enables users to inform others about their status, their availability, and how they can be contacted best. ASK uses this information to select the right people for a communication session.
What are the benefits?The ability to adapt is beneficial for virtually any industry where large scale communication takes place. ASK enables these organizations to operate flexibly and cost-efficiently. To see some examples, please visit our solutions section. |
|
||||||||
|
|
|||||||||
Product overview
|
|||||||||
